Preparing for your journey
In order to ensure that you receive the assistance you need throughout your journey, please be sure to request the necessary assistance in advance and indicate the nature of your disability.
In order to make use of the assistance available, please notify your travel agent or airline of your needs when booking your flight or at least 48 hours prior to your departure.
- Please provide them with as much information as possible regarding the level of assistance required.
- Please also notify your travel agent or airline of any special requirements, for example if you need to travel with a battery powered wheelchair, respirator or guide dog.
Degree of disability
To enable the necessary preparations to be made, please indicate the nature of your disability when you make your booking:
- WCHR (Wheelchair Ramp): You are able to walk short distances and climb short flights of stairs. For longer distances you need a wheelchair and the appropriate assistance.
- WCHS (Wheelchair Steps): You are able to walk short distances, but cannot climb stairs. For longer distances you need a wheelchair and the appropriate assistance.
- WCHC (Wheelchair Carry): You need a wheelchair at all times and are also dependent on assistance on board the aircraft. Having entered the aircraft, you cannot reach your seat on your own.
- BLND (Blind): You are blind or visually impaired and require assistance during your journey.
- DEAF (Deaf): You are deaf, hearing-impaired or deaf-mute and require assistance during your journey.
- MAAS Elderly (Meet and Assist Elderly): Your mobility is reduced due to age and you require assistance during your journey.
- DPNA (Disabled Passenger Needs Assistance): You require assistance during your journey due to a mental disability.
Please note that all assistance bookings must be made via your travel agent or airline. Goldair AAS Assistance AG cannot take any bookings.
Travelling with your own wheelchair
Please notify your airline that you wish to travel with your own wheelchair. This can then be transported free of charge in the cargo hold. If you have an electric wheelchair, you must remove the batteries and know the battery type and dimensions (height, width and weight) of your wheelchair. You must enquire with your airline in advance about its regulations governing the transportation of electric wheelchairs. The rules are different for every airline. Your wheelchair manufacturer will be able to tell you the dimensions, battery type, and how to remove and replace the batteries in the wheelchair.
Recognised guide dogs
Passengers accompanied by a recognised guide dog must notify the airline in advance. Such dogs are usually allowed to travel free of charge with their owners in the aircraft. Ask your travel agent or the embassy in your destination country about entry regulations governing dogs. More information on travelling with guide dogs.