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Data protection declaration

This declaration explains what information and data is collected and evaluated by Flughafen Zürich AG (referred to below as "Zurich Airport"), how this information is used and to whom it is made available. Zurich Airport processes data in accordance with all applicable legislation in general, and Swiss data-protection regulations in particular.

Personal data

Personal data is defined as information that relates to a particular or definable person or legal entity (i.e. their name, telephone number and e-mail address). However, this does not apply to information that cannot be readily attributed to one or more people. In principle, no personal data is collected when somebody visits or uses the Zurich Airport web site or mobile application. This is only done where needed for the provision of services offered, for orders or participation in competitions, surveys and the like, or if you contact us using a contact form or register as a user. You are asked only for information that is relevant to a specific situation. Any personal data that you provide is collected and used by Zurich Airport exclusively for these purposes. Zurich Airport may use personal data for marketing purposes (e.g. mailing the newsletter). The user can unsubscribe from advertising at any time. We would like to assure you that we do not forward, transfer or sell your personal data to third parties except where necessary for the fulfilment of a contract that you have concluded with Zurich Airport, or with your express approval. However, we reserve the right to disclose data where we are legally obliged to do so (e.g. on account of illegal activity). The Zurich Airport web site and mobile application contain links to offerings by third-party vendors. Although care is taken to select only vendors of the highest quality, Zurich Airport has no influence over how these vendors use the personal data collected on their own web sites. Therefore Zurich Airport is not responsible for the protection of data by third-party vendors linking to this web site or mobile application.

By setting up a user profile you enable Zurich Airport to communicate with you by e-mail, via messages published on the websites or apps or via resources available as part of the services, including push messages. This service is used for messages in connection with your favourite flights and trips and for information related to airport services. With your consent, Zurich Airport can send push messages or alerts to your mobile device via services such as Apple Push Notification Service, Google CD2M and Cloud Messaging, etc. These push messages are standard functions of the respective operating systems and can be changed and deactivated in the settings.

Non-personal data

When using the Zurich Airport web site or mobile application, specific non-personal information is collected automatically and stored in log files. This information includes Internet protocol addresses (IP addresses), the type of browser being used, the Internet service provider (ISP), recently visited pages, the date and time as well as clickstream data. This information cannot be used to make inferences about individual people and is used by us to optimise our web site and mobile application, analyse trends and improve our offerings. Zurich Airport does not use this information to target its web site or mobile application users for sales or marketing purposes. This information is not linked to personal data.

Cookies and other technologies 

Zurich Airport uses cookies (small text files that are sent to your browser by the web server and stored on your computer) and similar technologies to tailor our offerings to your needs as much as possible, to get a better impression of which parts of our web site and mobile application are particularly popular and find out how users move around our site. In order to constantly improve our web statistics and offerings, we also use a web analysis tool that allows us to evaluate your use of our web site and mobile application. Such non-personal or completely anonymised data about the use of the web site and mobile application is transferred to a server of the relevant tool provider and stored there. This server may be located outside of Switzerland. The tool provider does not make this information available to third parties. Most browsers are configured to accept cookies automatically. You can also set your browser to reject cookies by default. This may cause some features of our web site to not be available to you.

Social Plugins

Zurich Airport's website uses social plugins from the following social network sites:

  • facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook")

  • twitter.com, operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”)

The plugins can be identified by each of their logos (for Facebook see https://developers.facebook.com/docs/plugins/ and for Twitter see https://dev.twitter.com/docs/intents). The social plugins connect your browser to the servers of the social networks (Facebook/Twitter) and transmit specific data to them (in particular your IP address, your Facebook/Twitter address if you are logged in to Facebook and/or Twitter, as well as information about which Internet sites you visit). As soon as your information is transmitted it is retained and used by Facebook/Twitter in accordance with their data protection policies. If you would not like the social networks to connect your search behaviour on our website with your Facebook or Twitter accounts, please log out of the social networks before you visit our website or mobile application. For detailed information from Facebook/Twitter about their Internet sites with a social plugin and about the use of data, please refer to their websites (see https://www.facebook.com/ and/or https://twitter.com/

Declaration of consent

In using this web site or mobile application you consent to the aforementioned use of the data collected on you for the purposes named above. If you do not agree, please refrain from accessing Zurich Airport's website.

Data security

Zurich Airport has put in place technical and organisational measures to protect all data against unauthorised access, misuse or loss. Zurich Airport operates secure data networks that conform to relevant applicable technical standards. 

Right to information

Anyone whose personal data is collected has the right to demand information about what data is being processed. This means that you have the right to demand the correction or deletion of collected data at any time, subject to applicable legal record-keeping requirements.

Changes to this data-protection declaration

Zurich Airport reserves the right to adapt its data-protection regulations at any time in line with new or changing requirements. In doing so, the data-protection principles are continuously adapted to reflect data protection and security developments. Only the data-protection declaration as amended and published on this web site and mobile application applies.

Zurich Airport, 2017

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