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Operator


Company portrait

As a diversified business and a listed company, Flughafen Zürich AG operates Switzerland’s most important transport and meeting hub – Zurich Airport.

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Flughafen Zürich AG has around 1,600 employees across four business areas. The company focuses on its core activities: national and international airport operator, operation of the commercial centres in the landside and airside areas, as well as income-oriented management and further development of real estate at the Zurich location.

In the formulation and implementation of its strategy, Flughafen Zürich AG underpins the three aspects of cost-efficiency, environment and social responsibility. In this way it aims to increase the company's competitiveness and credibility and achieve sustainable value creation. It is constantly having to strike a balance between capacity, complexity and noise.

 

Zurich Airport – Switzerland's gateway to the world – is a quality airport in the heart of Europe offering excellent access to international, national and regional transport networks. Zurich Airport regularly wins awards for its excellent services, short transfer distances, friendly staff, cleanliness of its infrastructure, reliability of its processes and other quality indicators. This performance can be credited to around 27,000 employees at more than 280 partner companies, who ensure each day that passengers and visitors enjoy the time they spend at Zurich Airport.

 

Flughafen Zürich AG's strategy

We (Flughafen Zürich AG) are fulfilling our licence mandate and increasing enterprise value by

  • using our resources (employees, infrastructure, finances) sustainably, and optimally exploiting manoeuvrability,
  • constantly developing the transport hub as a high-quality hub, thereby guaranteeing security and striving for the best use of the infrastructure and technology available,
  • using the commercial and services centre (real estate, commerce, services) to expand flight operations, bring the fascination of flying to life, and generate profits which allow the whole system at Zurich Airport to be further developed to a high quality standard,
  • applying our skills and experience to projects at home and abroad in such a way that they enable us to access new medium and long-term sources of income.

Diagram Strategyhouse

Vision

We are the leading transport hub and meeting place in Europe.

Mission

We connect Switzerland to the world
 We welcome our guests round the clock
 We undertake projects at home and abroad
– and we personify "Swissness".

Values

Principles of conduct
The behaviour of Flughafen Zürich AG is goal-oriented and characterised by loyalty, openness, respect and discipline.

Management principles
The employees of Flughafen Zürich AG assume responsibility, serve as good examples, offer trust and demand accountability.

Expectations & core mandate

The aviation policy outlines the Federal Council's expectations of Zurich Airport as follows:

„Because Zurich Airport is a key infrastructure, it is vital for Switzerland that it runs smoothly. It must continue to provide the infrastructure that airlines need to maintain the best possible direct connections between Zurich and Europe and the world's major cities, and to thereby satisfy the needs of the market. We also expect the airport to support airline hub operations. Zurich Airport must provide an environment that enables airlines to compete with their rivals at other airports".

It is from this statement that we derive our core mandate, which is

„to satisfy the demand for direct connections to the world's major cities"

Alongside the mandate to ensure good international connections, Flughafen Zürich AG is also obliged as a listed company to increase added value and ensure prudent management. To sustainably optimise both the increase in added value and the fulfilment of the mandate, we must better use the existing capacities while creating additional ones.

 

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